Privacy Policy

How Kaizen Vault LLC, operating the SURREALUNA brand, handles information connected with this website and customer support.

Who operates SURREALUNA

SURREALUNA is operated by Kaizen Vault LLC. For privacy questions, contact support@surrealuna.com.

Personal information collected

The store may receive information you enter for an order or a saved cart, including contact details and delivery information. Customer-support messages may include your name, email address, order number and the contents of your request.

Orders and customer support

Checkout information is sent to the store service so that your cart and delivery details stay together while you complete your selection. Support messages are handled through the configured email service used by the business.

Cookies, analytics and advertising

This site uses browser storage for the shopping cart and session. No advertising pixels are installed by this theme. If analytics or marketing tools are added later, this policy will be updated and their own terms will apply.

Payment-provider data

Payment processing is handled by the configured payment provider when checkout is enabled. Do not send card or bank information by email.

Retention and security

Information is retained only as needed for the purpose for which it was provided, customer support, business records or legal obligations. No online system can be guaranteed completely secure.

Privacy rights

Depending on where you live, you may have rights to access, correct or delete personal information held about you, and to object to or restrict certain processing. Contact support@surrealuna.com to ask about a privacy request.

Changes to this policy

We may update this policy as the store changes. The version published on this page is the current one.