Shipping Information

Information about preparing, sending and following a SURREALUNA order.

Before you order

Shipping destinations, processing details, fees and delivery estimates are not currently published because the final fulfilment terms are not yet confirmed. Contact support@surrealuna.com before ordering if you need destination-specific information.

Tracking and delayed packages

When shipment tracking is available it will be shared with your order information. For a delayed, missing or damaged parcel, email support@surrealuna.com with your order number so customer care can review it.

International orders

International availability, customs treatment and duties depend on the final fulfilment arrangement and destination. Please contact support@surrealuna.com before ordering internationally.